SHIPPING POLICY
Clear fulfillment from order to arrival.
NextWave orders are processed through a U.S. warehouse, dispatched within 24 hours and typically delivered within 3–8 days.
U.S. warehouse fulfillment · dispatch within 24 hours · standard delivery typically 3–8 days. Carrier movement, weekends, holidays and local conditions may affect the final arrival date.
DELIVERY CHECKPOINTS
Details that keep an order moving
Shipping support depends on accurate checkout information and the correct order reference after dispatch.
Confirm the destination
Check the recipient name, complete street address, unit number, city, state and postal code before submitting the order.
Follow the tracking record
Tracking is the primary record for carrier movement. The first scan may take time to appear after the shipping label is created.
Include the order number
Provide the order number and tracking reference so Support can identify the correct shipment without relying on a product name alone.
ORDER JOURNEY
What happens after checkout
Order received
Your order enters the processing queue after checkout is completed.
Warehouse processing
Items and shipping details are checked before dispatch.
Dispatch
Orders are dispatched from the U.S. warehouse within 24 hours.
Delivery
Standard delivery typically takes 3–8 days.
Address accuracy
Review the recipient name, street address, unit number, city, state and postal code before completing checkout. Contact Support as quickly as possible if an address needs correction.
Once an order has entered carrier processing, an address change may no longer be possible.
SHIPPING FAQ
Common delivery questions
When will my order be dispatched?
Orders are processed through our U.S. warehouse and prepared for dispatch within 24 hours.
How long does standard delivery take?
Delivery typically takes 3–8 days after processing, subject to carrier, weather and local conditions.
Why does tracking not show movement yet?
A shipping label can be created before the carrier records its first physical scan. Allow time for that scan to appear, then contact Support with the order number if the record remains unchanged.
Can I change the delivery address?
Contact Support immediately. A correction may be possible before carrier processing begins, but an address change cannot be guaranteed after dispatch.
Where can I check my order?
Open Track Your Order or contact Support with your order number.
What if a package arrives damaged?
Keep the item and all packaging. Send the order number plus clear photos of the outer package, shipping label and affected item so the issue can be reviewed.
Need shipping support?
Provide your order number so the team can identify the correct record.